Service Methods
Genrui proudly provides global customers with full-lifecycle services including technical support, spare parts support, training, etc.
Technical Support
Genrui provides technical support regarding the application, technical and service issues to customers and distributors via phone, mail, or by any means during the entire life cycle of instruments sold by Genrui.
Spare Parts
Support Genrui and its subsidiaries have enough spare parts inventories for all products for at least 5 years after delivering the instruments, and very fast responses to spare parts requests from customers. Training Courses
Genrui and its subsidiaries provide different kinds of training to customers, distributors and service partners including operation, marketing, application, maintenance and troubleshooting, etc.
Field Service
Genrui service representatives provide installation, preventive maintenance, breakdown repair and other field services based on contract.
*Field service may be provided by authorized Genrui service providers. Please ask for on-site service from distributors.
Genrui Service Team Support
Meet Genrui Service Team
Genrui Team Waiting for You
Genrui Team Helping You
Genrui provide professional IVD solution to customers over the world. We will also provide customized solutions for different customers Including customer care, technical service, spare parts support and training, etc.
Genrui will propose targeted bank solutions according to the situation of different countries to help customers sell better.
At the same time, hold different promotion activities to improve the local visibility of the products.
Genrui will provide customers with a full range of sales training and instrument operation training while implementing market changes to assist customers to install instruments.
Genrui and its subsidiaries will provide customers with sufficient accessories service to ensure the good operation of the instrument.
Genrui will provide different training services for end-hospital customers, regional distributors, and research scholars, respectively
Our customer training is focused on helping you optimize performance and productivity. We will explain to you the basic technical knowledge related to our devices, so you can better operate and maintain the instrument to create the best experience for your patients.
We believe in the power of partnerships and try to offer the best support to our distributors.
Your technician team can gain more expertise by joining our technology sessions and hands-on training, which covers the mastery of installment, maintenance, repairing and other skills related to our products. We will also provide your staff sales training to help you sell better.
At the same time, we will hold a distributor conference to invite you to visit our company in China.
We will hold academic conferences that invite you to share your academic results and experience in instrument use.
Our products are exported to over 120 countries worldwide, with reliable quality and accuracy. Many of our instruments are FDA, CE & NGSP certified. We deserve your trust.
We provide a variety of talent programs to bring out the full potential of our employees and a promising career path for those with high performance.
At the same time, rich company activities will be held.
Genrui takes its responsibility as a positive global corporate citizen to heart. As a worldwide provider of IVD solutions, during the pandemic of COVID-19 Genrui has made important charitable contributions to those most in need in the form of fundamental medical care and support.
In such a way, Genrui shares its medical technologies with the world, through both equipment and training, with humanitarian aid efforts for epidemics and disaster relief, that bring vital medical care to communities in the remotest parts of the world.
Nov.15, 2024
Live From Düsseldorf: Genrui at Medica 2024
Aug.02, 2024
Live From Chicago: Genrui at ADLM 2024
